The dr group advantage
What makes us different?
Our philosophy is our continued improvement in the way we operate and the total experience we deliver to our customers.
We as a company are “Customer Centric” supported by highly developed “Process and Procedures” which ensures the consistency of our installation, service and support irrespective of which company pillar provides the service or where the service is delivered throughout Asia Pacific, and beyond.
All this is fully documented in our “Extensive Standard Operations and Procedure Manuals” which are continually updated as we find better ways of servicing our customers locally and internationally.
The Dr+Group is here to help you fulfil your technology requirements as a respected Technology Partner across all technology.
Our Commitment to Customers
We take customer service very seriously.
Dr+Group Core Values
The Dr+Group has established a number of core values which reflect the culture of the organisation.
Our core values are the essence of how each and every team member conducts themselves.
- Provide an exceptional service experience to our customers
- Continually seek new ways to improve performance
- Work as a team to exceed our competition
- Operate with utmost integrity
- Respect for individuals
The Dr+Group provides ISS throughout Asia Pacific and beyond using a combination of employees, franchises, service agents and strategic partners.
In Australia we have a number of offices in NSW, VIC, QLD, WA capital cities with Head Office situated in Adelaide, South Australia. In New Zealand we have offices in Auckland, Wellington and Christchurch. This is underpinned with warehousing in strategic locations for our logistics, pre-delivery and staging operations.
Irrespective of who delivers the service from our staff, franchisees or over 700 strategic partners it is delivered to our highest quality standards following extensive process and procedures developed via our quality system framework.