Dr+PC Global provides Information Technology installation, service and support for the corporate markets internationally. This includes break-fix, phone support, and remote support. We provide and managed services via our â€œPro-Activeâ€ and â€œOn-Call Connectâ€ support suite of products which includes a comprehensive range of cloud services, including exchange and backup services. Contact us now to arrange a time to discuss your IT requirements and what solution would be best tailored to your business.
As a Dr+PC Global client, you will benefit from a personalised approach to your systems integration and maintenance. We share your vision of future growth and ensure that the solutions we provide are not merely adequate for the short term, but remain compatible and concurrent with an ever-evolving IT philosophy.
Centred on providing proven, up-to-the-minute technical outcomes, Dr+PC Global offers a range of professional services that empower companies to maximise their competitive business advantage through the use of technology.
Here are some of the capabilities of Dr+PC Global which we can provide to your corporate and/or commercial environment:
- Consultation & design
- Deployment Services
- 24/7 Managed Services with automatic deployment
- On-Site Services
- Remote management Services
- Cloud hosting services, Implementation and integration
- Data backup and recovery Services
- Installation Services – Server Suites, Workstations, Networks & Cabling
- Wireless Connectivity Services
- Smart Device deployment and management
- 24/7 Helpdesk Services
- Break fix Support across all segments
- Technology Decommissioning and Recommissioning
- Microsoft Integration 365 services
- Logistics and Warehousing
What is a Managed Service?
A managed service is where an external provider such Dr+PC Global manages and assumes responsibility for providing a defined set of services to their clients, both proactively and by demand. In the last few years, Managed Services has seen phenomenal growth and with over 3.5 million licensed customers, it is now the biggest growth sector in IT support internationally.
Pro-Active Connect is a managed service product designed to provide continuous monitoring and maintenance of servers, workstations, laptops and other intelligent devices on a regular basis. The monitoring agent will also provide online rollouts of software, upgrades and mobile device management.
The Pro-Active Connect managed service will provide the end user with a set amount of hours a month for phone/remote and on-site support. This allows a company to structure an IT budget for support for the year. Monthly reports on service is provided for client review.
On-Call Connect is a managed service that provides the corporate clientele with a managed priority response. The On-Call Connect managed service is a pre-paid service that provides a discount on the nominated fee selected. This service can have all the benefits of the Pro-Active Connect managed service without set hours of use per month. This pre-paid service, unlike our competitors, does not have an expiration date. The amount nominated is drawn down only when used for service and will carry on through to the next financial year. Monthly reports on service is provided for client review.
How Does It Work?
The pro-active system remotely connects and tests all licensed computers on a continuous testing cycle via the hostâ€™s broadband connection, if it detects an issue it utilises over 2,500 proprietary scripts to automatically attend to most problems instantly or alert users of any undesirable finds. Pro-active has an unmatched combination of Microsoft certified and expert engineers available to assist with problem solving. Our help desk provides immediate assistance – and in the majority of instances, attends to problems remotely without any need for physical on-site intervention. Where the pro-active Help Desk cannot resolve the problem, we can provide rapid on-site repairs at discounted set rates.
What Are the Benefits?
Pro-active manages the Microsoft / OSX / Linux operating system to provide proactive, comprehensive testing, reporting and remote fixing that provide a level of service and uptime that is unmatched by traditional reactive technical support. Pro-active addresses key areas of PC performance including speed, reliability and vulnerability and, via our Help Desk, provides help immediately upon issue detection or help being requested.
Utilising a flat or fixed monthly fee, pro-active clients benefit by obtaining highly predictable IT support costs.
Since we started using DrPC not only have we had huge savings from our previous IT support costs but we also have the advantage of knowing that our business is more secure with the systems , support and service they have put in place. DrPC has given us constant consistency in our IT support and he has always gone the extra mile constantly outperforming our expectations. Risk Insure wholeheartedly recommend DrPC for any business that requires top class IT support.
John O Sullivan, General Manager (Risk Insure)
DrPC is an integral part of the delivery of Rugby in South Australia and I have found DrPC to be an exceptional organisation to deal with. SA Rugby has introduced a range of new technology in the last 12 months and the assistance from DrPC in the roll out and the implementation of this technology has been invaluable.
Lachlan Clark, CEO (SA Rugby)
Over the past number of years DrPC has provided us with a range of service and support. Their approach to the relationship with us has been impressive, and DrPC have delivered us a prompt, professional service and essential advice, as and when required, including much-valued support at weekends. I am very pleased with the service we receive, and I remain very confident that DrPC will retain the capacity to provide us with the same standard of service into the foreseeable future.
Robbi Williams, CEO (Julia Farr Group)
We have used the service provided for DrPC as a backup for our IT needs for the past several years and their service has always been highly professional, prompt and efficient. By having our Service Agreement with DrPC we ensure our business has maximum protection and assistance when it needs it and by pre-purchasing a credit block of support, we receive a discount on the overall cost for our service. We have renewed our Service Agreement and will continue to do so as needed.â€
Tim Van Every, Systems Administrator (COTA Insurance)
I am writing to compliment Matthew Cush on his exceptional service with our recent computer installation. Matthew has looked after our computer needs from quotation to implementation, and his after sales service is very much appreciated. Matthew had to work under extremely testing conditions with our software provider who was difficult, non-communicative and evasive. The fact he persisted and managed to find solutions to our problems whilst working in conjunction with our software company was a credit to him. Matthew maintained his composure and positive “can-do” attitude at all times and gave us every confidence in his abilities, and DrPC as a reputable company. I liked the fact that one person can do the sales, be the technical help and actually follow through all aspects of the job. I was impressed that he maintained constant contact with us and followed up several days after completing the job, and made every effort to ensure our costs were kept in check. Matthew also rectified a bar coding issue that has been malfunctioning for several years, and two other companies have failed to solve. It was appreciated that he multitasked to ensure an efficient service and maximum productivity which benefits both our companies. We found Matthew to be extremely personable, competent and an all round good bloke. He is a valuable asset to DrPC and to the IT industry and his excellent customer service should be should be extremely valued. We will be continuing to engage Matthew with our computer requirements and also an internet based phone system in the near future.
Brett Partington, General Manager (ARA)
We have been a franchisee of DrPC since 2013. As well as being able to bring our client base under the DrGroup which has added another level of professionalism and branding we also have been able to access work through the corporate and commercial contracts DrPC have in place.
The infrastructure DrPC has in place allows bookings to be made centrally and updated for our vans on board electronically allowing greater efficiencies together with all invoicing taken care of and we have payment made at month end.
DrPC has 24/7 support which is a great back up for our clients and our techâ€™s are continuously being upskilled to keep up to date in a rapidly moving industry. The Dr Group have also diversified into growing area such as Audio Visual and Telecommunications which has allowed other opportunities for our technicians together with being another added value offering to our clients.
In a competitive and challenging environment our business has been able to grow with the Dr Group and as such come highly recommended.